FAQ
Still have a question or concern? Do not hesitate to contact us.
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Products
We first recommend checking out our free 12-step guide. Our guide will walk you through the ins and outs of water storage.
We have also created starter-kits that are perfect for those that are first starting out. Our starter-kits are made of great products, at a discounted price.
We understand that many people do not have a lot of space to dedicate to water storage. That is why we strive to offer a range of tanks to accommodate for all situations.
If you are looking to start small and add on later or just trying to optimize your space, we recommend looking at our stackable tanks.
You can also utilize our comparison chart where you can compare tank specs and find the best fit for you.
All Rockwell Water tanks are manufactured and assembled in the USA.
Rockwell Water tanks are made through a process called rotational molding or "Rotomolding". Rotational molding allows for more complex, one-piece parts which improves the strength, distribution and thickness throughout the product. Rotational Molding is superior to other manufacturing processes and creates much more durable, high-quality and long-lasting parts. You will find that standard 55-gallon drums, small jugs and containers are much thinner and very flimsy compared to our water tanks.
All Rockwell Water tanks are made with an HDPE (High-density polyethylene).
Yes! Each of our tanks comes fully installed top to bottom.
STORAGE
Check out our water calculator.
The best place to store your tank is in your basement,garage, or a temperature controlled environment. You will need to make sure the floor is level, and can handle the weight of your filled tank which can be over 2,000 lbs depending on the size. It is also important to make sure you have proper access to your tank to drain and rotate your water in the future.
Yes, you can store your water tanks outside but, it is not the ideal location for your water tank. When storing your water tank outside, your tank is more prone to damage, and your water will be affected by ranging temperatures, direct sunlight, and potential freezing during the winter. To help keep your water storage fresh when storing outside, we recommend rotating your water every 6 months, filtering, and using a water testing kit.
Our 3-year warranty does not cover any damage caused by storing your tank outside, or caused by ranging temperatures.
Yes, with severe temperatures it is possible for your water to freeze inside your tank. We always suggest storing your tank somewhere that is temperature regulated when possible. If you are unable to do so, we suggest draining your water 10-12% to allow for expansion and help prevent any damage to your tank.
Our 3-year warranty does not cover any damage caused by storing your tank outside, or caused by cold temperatures.
While not necessary, it is a good idea. The static generated during the manufacturing process can leave small harmless particles in the tank that should be rinsed out. Any residual particles that are not flushed during the rinse will float to the top when filling and can then be removed.
Some customers will pour one or two cups of unscented bleach on the inside walls of the tank and then rinse for added peace of mind.
We always suggest filling your tanks with water from a clean, trusted source. Generally, the city water that comes from your tap is a good option. If your water is coming from wells, rainwater, and other outside sources, it is important to make sure your water is treated and filtered before storing it. Proper treating of your water, along with using a water safe hose will help prevent growth of bacteria, algae, mold, mildew, and other contaminants. See below links to our filters and our water safe hose.
Cities spend a lot of money treating your drinking water with the appropriate chemicals. The cleanliness and type of hose you use to fill your tank with are just as important to consider as chemical treatments. If you are uncertain of the source or water reports indicate high levels of certain contaminants, it may be more important to filter your water than to treat it with chemicals. Unscented bleach and FDA approved water tablets will prolong the life of your source and kill any residual bacteria. Rockwell Water Systems promotes regular rotation and filtration before adding chemicals.
We always suggest filling your tanks with water from a clean, trusted source. If you are uncertain of the quality of the water, it is important to make sure your water is treated and filtered before storing it. Proper treating of your water, along with using a water safe hose, will help prevent growth. See the links below for our filters, and water safe hose.
2. Location
It is also important to consider the location where you are storing your water tank. The best place for your tank is out of direct sunlight, and in a cool, temperature regulated environment. This could be your basement, or your garage. If your water tank will be exposed to ranging temperatures, it is important to rotate your water every 6 months to help keep your water clean.
When we say "Rotate your water" we mean out with the old and in with the new. It is recommended that you drain your stored water every 6-12 months and fill it again with water from a trusted source using a water safe hose. Rotating your water will help keep your water storage fresh and help prevent any build up of bacteria without the use of chemicals.
Rockwell Water Tanks use a very high quality, food grade polyethylene which are engineered with UV inhibitors to optimize long term water storage. As a general rule, the quality of water you put in the tank is the quality you will get out of the tank. With that being said, here is our recommendation based on research and experience.
Assuming that your tanks were filled with a clean water safe hose we recommend the following: Every 6 months if your tank is stored in a garage or is exposed to varying temperatures.
Every 12 months if your tank stored in a basement with limited heat exposure.
Up to 5 years if you have used our biofilm water treatment and your water is stored in a temperature regulated location, basement or garage.
We have designed our tanks to drain easily from the bottom spigot. Simply hook your water safe hose or a garden hose to your tank and open the valve. (remember to only fill your tank with a water safe hose, NOT a garden hose)
If your tank is stored in basement you can drain into a floor drain, tub, toilet or outside depending on the set up.
If your tank is stored in a garage you can drain it onto your lawn, use the water for your garden, use the water to rinse tools and equipment, wash a pet, or simply run the water directly into the gutter.
Each situation is different. We encourage everyone to get as much use out of this valuable source of water as possible when rotating.
Yes, but it is very important to understand the weight on your water tank. A full water tank can range between 500 - 2,000+ lbs. We NEVER recommend storing your water tank on top of something that is hollow, that absorbs water, that is flimsy, that breaks down overtime, or anything that you are unsure can hold the weight. If you are looking for a safe option to separate your tank from the ground, our leach barrier is a great option.
Ordering
You can check the status of your order by using our website chat feature or by logging into your account.
Yes! Once your order has shipped you will receive a confirmation email that includes your tracking information.
Our small tanks (Under 165 gallons) and accessories will ship parcel in a box via UPS or FedEx.
Any orders that include our large tanks (165 gallons and up) will ship on a pallet (LTL) through a freight carrier. If your order is shipped LTL a carrier will call you to schedule a delivery appointment and will arrive with a lift-gate to assist with unloading.
Our standard lead time is 1-3 business days and products are estimated to be delivered within 3-10 days from the shipping confirmation.
Our goal is to ship orders as quickly as possible, and most orders will ship within 24-48 hours. Due to this, we are not able to make changes once your order is placed.
Orders can only be cancelled within the first hour they're placed. To cancel your order, please contact us. If the window has placed, please refer to our return policy.
Warranty
All Rockwell Water tanks (Unless otherwise specified) come with a limited 3-year warranty. In your tank packet, you will locate a warranty card that has a QR code and website address you can use to register your water tank.
Please reference our terms and conditions for what is covered by our warranty. If you have an issue with your water tank please submit a warranty claim or reach out to our customer service team for further assistance.